Violence and social conflict
From domestic violence to social tension and conflict: often ongoing experiences that damage the sense of safety, and how to cope with them.
01
What it is
Violence takes many forms: domestic violence, gender-based violence, sexual violence, child abuse, bullying and community violence. Where violence is ongoing, safety comes first: support only works when the person is safe.
Social conflict — tension between groups, discrimination, hate speech, polarisation — may not be direct violence, but it creates insecurity, fear and alienation and weakens social ties.
Experiencing violence is never the person’s fault. Support is given with respect for the person’s own decisions and with their safety first.
02
Expected reactions
- Constant alertness, fear, insecurity
- Shame, guilt, self-blame
- Sleep problems, nightmares, startling at sudden noises
- Anger, restlessness or emotional numbness
- Withdrawing from people and social life
- In children: falling school performance, withdrawal or aggressive behaviour
These are normal reactions to an abnormal event. For most people they ease noticeably within a few weeks, with safety, routine and social support.
03
Before, during and after
Before
- Recognising the signs of violence and knowing local sources of support in advance.
- Clear prevention and reporting routes in schools and workplaces.
- Work on social dialogue, anti-discrimination and peaceful communication.
During
- Safety first: if there is danger, call 155 or 112.
- Listen without judging and respect the person’s decisions.
- Do not spread unverified information during conflict.
After
- Maintain the safety plan and refer to appropriate services.
- Keep an eye on children and young people; work with the school.
- Take part in efforts to rebuild social ties.
04
What to do
- If someone who has experienced violence tells you: believe them, do not judge, do not press for details.
- Respect the person’s right to make their own decisions; do not decide for them.
- Help them make a safety plan: a safe place, a person to reach, important documents.
- If you suspect a child is being abused, do not investigate alone; report it to the competent authorities.
- In times of social tension, do not share unverified information or hate speech.
- Notice your own feelings and limits too.
05
When to seek support and where to turn
- The person still lives where violence is ongoing
- Reactions last longer than four weeks or get worse
- Daily tasks become impossible
- Use of alcohol, medication or other substances increases
- There are thoughts of harming oneself or others — in this case, without waiting
If life is in danger
Do not wait: call 112, or 155 for violence. All emergency numbers
For specialist support
Your family doctor or the mental health units of state hospitals can refer you to the right service.
TAK-DER
We are not a crisis line; for training, information and partnerships, write to us.
Related guides
Related guides
References
Where the information on this page comes from
- Traumatic events and reactions
- WHO, War Trauma Foundation and World Vision International (2011). Psychological First Aid: Guide for Field Workers. who.int
- WHO and UNHCR (2015). mhGAP Humanitarian Intervention Guide. who.int
- Gender-based violence
- IASC (2015). Guidelines for Integrating Gender-Based Violence Interventions in Humanitarian Action. gbvguidelines.org
- Psychosocial support framework
- Inter-Agency Standing Committee (2007). IASC Guidelines on Mental Health and Psychosocial Support in Emergency Settings. interagencystandingcommittee.org